I’m a Consumer
Information. Support. A Path Forward.
Here to Help You Move Forward
At AG Law, we are committed to providing clear information, respectful communication, and helpful resources throughout the process. Whether you’re looking to access your account, make a payment, understand what to expect, or learn more about your rights, we’re here to help you find the information you need.
What to expect
Clear Communication at Every Step
We understand that the collection process may be unfamiliar. Our goal is to provide clear information, respectful communication, and helpful resources so you can better understand your account and the options available to you.
1. Review Your Account
Take time to review the information provided regarding your account and understand why AG Law may be contacting you.
2. Understand Your Options
Depending on your account, options may be available to help you determine the appropriate next step.
3. Connect With Our Team
Have questions or need additional information? Our team is available to help you better understand your account and address your concerns.
4. Determine Your Next Steps
Once you have the information you need, you can determine how you would like to move forward with your account.
Using the Consumer Portal
Take Advantage of the Enhanced User Experience of Our Consumer Portal
What the Portal Offers:
- Easily make payments on your account
- View payment plan information
- Upload documents
- Access more account features
Common Questions
Frequently Asked Questions
Why am I receiving communications from AG Law?
AG Law represents creditors in the collection of outstanding accounts. The creditor listed on your statement is the company making the claim. Please contact us if you have questions regarding your account.
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How can I dispute information on my account or file a complaint?
You may submit a dispute or complaint by phone, mail, or email (email for disputes: [email protected], email for complaints: [email protected]).
Can someone other than me discuss my account?
To protect your privacy, we can only discuss account details with the account holder, his/her attorney, or an authorized representative. If you would like another person to speak on your behalf, please contact our office to learn about the authorization process and any documentation that may be required.
What should I do if I’m experiencing financial hardship or have filed for bankruptcy?
Please contact us as soon as possible so we can review your situation. If you have filed for bankruptcy, please provide your case number, filing data, and attorney information.
How do I make a payment or access my account online?
Please contact us to establish payment arrangements. Once an arrangement has been made, payments may be made online, by ACH, or by mail.
What information do I need when contacting AG Law?
To help us locate your account quickly, please have the following information available: your full name, your account or reference number (if available), any letters or emails you’ve received from AG Law, a phone number or email address associated with your account.
